Our clients have spoken! We asked our clients, “Would you recommend CFO Alliance to a fellow innovative founder / financial leader?” The overwhelming answer we received is: yes!
We are thrilled to announce that for the third consecutive year, our Net Promoter Score (NPS) is in the 90s. This year, our clients honored us with a score of 92. We have used NPS to measure client satisfaction for the last five years, and we have consistently scored well above the rest of the industry.
Professional Services Industry
NPS Average Q1 – 2021
Net Promoter Score – Q1 2021
Why NPS Is a Big Deal
NPS is measured on a continuum from -100 (all detractors) to +100 (all promoters). An NPS of +50 or higher is in the excellent category. An NPS over +70 is considered outstanding and rare – it’s the best of the best.
Those numbers add up to one simple fact: our clients love us as much as we love them.
Why NPS Is a Big Deal to Us
Our mission is to help people prosper, and we believe in being the drivers of growth and prosperity for entrepreneurs. Net Promoter Score is one way we measure how well we are achieving that mission. Our commitment to our clients is reflected in our high score, and it’s a direct reflection of our brand promise.
What Our Clients Have To Say About US
Our partnership with CFO Alliance gives us the confidence in our business that we need to continue to grow. Their team approach is a valuable resource that we would not have if we hired a financial leader internally. We have never had more insight into the financials of our business, which has led to more predictability and better decision making.”
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